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Article ID: 308357 - Last Review: December 4, 2007 - Revision: 5.5
You receive a 2889 error message when you install an Office product
This article was previously published under Q308357
SYMPTOMS
When you install any of the Office products listed at the
beginning of this article, you may receive an error message similar to the
following:
Internal Error 2889: Please contact product
support for assistance.
CAUSE
This behavior may occur if your computer is infected with
the W32.Nimda.A@mm virus.
RESOLUTION
To resolve this issue, follow these steps:
- To determine whether your computer has this virus, run
antivirus software that contains the latest virus signature file, and then
perform a complete scan of your computer. Contact your antivirus software
provider to remove this virus.
- If you have a copy of the Riched20.dll file on your
computer, locate and rename this file to Riched20.old, and then go to step 3.
If you do not have a copy of Riched20.dll on your computer, go to step 3.NOTE: This file may be hidden. For instructions about how to unhide
files, see your operating system documentation.
- In Windows Explorer, open the Msi folder on your Office
2000 CD-ROM. For Office XP, locate the root of your CD-ROM.
- If you are using Microsoft Windows 95, Microsoft Windows
98, or Microsoft Windows Millennium Edition, double-click Instmsi.exe. If you are using Microsoft Windows NT 4.0, Microsoft Windows
2000, or Microsoft Windows XP, double-click Instmsiw.exe.
- Click OK to the message that advises you that the Windows Installer
installed successfully.
- Reinstall Office.
MORE INFORMATION
For more information about the W32.Nimda.A@mm virus, visit
the following McAfee and Symantec Web sites:
For additional information about third-party antivirus
vendors and products, click the article number below to view the article in the
Microsoft Knowledge Base:
49500Â
(http://kbalertz.com/Feedback.aspx?kbNumber=49500/EN-US/
)
List of Antivirus Software Vendors
Microsoft provides third-party contact information to help you find
technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.
The third-party products that are
discussed in this article are manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the
performance or reliability of these products.
APPLIES TO
- Microsoft Project 2000 Standard Edition
- Microsoft Excel 2000 Standard Edition
- Microsoft Access 2002 Standard Edition
- Microsoft Excel 2002 Standard Edition
- Microsoft FrontPage 2002 Standard Edition
- Microsoft PowerPoint 2002 Standard Edition
- Microsoft Publisher 2002 Standard Edition
- Microsoft Word 2002 Standard Edition
- Microsoft Access 2000 Standard Edition
- Microsoft FrontPage 2000 Standard Edition
- Microsoft PowerPoint 2000 Standard Edition
- Microsoft Publisher 2000 Standard Edition
- Microsoft Word 2000 Standard Edition
- Microsoft Office XP Small Business Edition
- Microsoft Office XP Standard Edition for Students and Teachers
- Microsoft Outlook 2002 Standard Edition
- Microsoft Office XP Professional Edition
- Microsoft Office XP Standard Edition
- Microsoft Office XP Developer Edition
- Microsoft Office 2000 Premium Edition
- Microsoft Office 2000 Professional Edition
- Microsoft Office 2000 Standard Edition
- Microsoft Office 2000 Small Business Edition
- Microsoft Office 2000 Developer Edition
- Microsoft Outlook 2000 Standard Edition
| kbtshoot kbvirus KB308357 |
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