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Article ID: 295823 - Last Review: December 4, 2007 - Revision: 11.7
You receive the "This patch package could not be opened" error message in an Office program
This article was previously published under Q295823
SYMPTOMS
When you try to install your Microsoft Office program or try to run an Office program for the first time, you may receive an error message. If you are logged on to the computer through the Administrator user account, you may receive the following error message:
Fatal error during installation
If you are logged on to the computer through a standard user account with administrator permissions, you may receive the following error message:
This patch package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer patch package.
You may also receive any of the following error messages:
The feature you are trying to use is on a CD-ROM or other removable disk that is
not available. Insert the Office XP product disk and click OK.
This patch package could not be opened. Contact the application vendor to verify
that this is a valid Windows Installer patch package.
The installation source for the product in not available. Verify that the source
exists and that you can access it.
This patch package could not be opened. Verify that the patch package exists and
that you can access it, or contact the application vendor to verify that this is a
valid Windows Installer patch package.
CAUSE
This problem may occur if the registry
contains Microsoft Windows Installer information from an earlier Office installation.
RESOLUTION
To resolve this issue, run the Windows Installer
CleanUp utility to remove the Windows Installer registry settings, and then
reinstall Office. To do this, follow these steps:
- Download, install, and then run the Windows Installer
CleanUp utility to remove the Windows Installer registry settings that are associated
with your Office installation. The following file is available for download from the Microsoft
Download Center:
msicuu2.exe
(http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe)
For more information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Â
(http://kbalertz.com/Feedback.aspx?kbNumber=119591/
)
How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
If you are running Windows NT 4.0 or Microsoft
Windows 2000, click the following link to download and install the Windows
CleanUp utility. - To use the Windows CleanUp utility, follow these steps:
- Click Start, point to Programs, and then click Windows Install Clean
Up.
- Select the program that you want to remove, and then
click Remove.
- Click OK, and then click Exit.
For more information about how to download, install, and use the Windows Installer CleanUp utility, click the following article number to view the article in the Microsoft Knowledge Base:
290301Â
(http://kbalertz.com/Feedback.aspx?kbNumber=290301/
)
Description of the Windows Installer CleanUp Utility
- Run Office Setup to reinstall Office.
Note Because the Windows Installer CleanUp utility deletes Windows
Installer-related registry settings and not the Office program files, make sure
that you install Office in the same folder where it was originally installed
to prevent duplication of files on your hard disk.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
324906Â
(http://kbalertz.com/Feedback.aspx?kbNumber=324906/
)
Cannot start an Office program after you install Service Pack 3 for Windows 2000
APPLIES TO
- Microsoft Office Basic Edition 2003
- Microsoft Office Professional Edition 2003
- Microsoft Office Small Business Edition 2003
- Microsoft Office Standard Edition 2003
- Microsoft Office Access 2003
- Microsoft Office PowerPoint 2003
- Microsoft Office Publisher 2003
- Microsoft Office XP Developer Edition
- Microsoft Office XP Professional Edition
- Microsoft Office XP Small Business Edition
- Microsoft Office XP Standard Edition
- Microsoft Access 2002 Standard Edition
- Microsoft Excel 2002 Standard Edition
- Microsoft FrontPage 2002 Standard Edition
- Microsoft PowerPoint 2002 Standard Edition
- Microsoft Outlook 2002 Standard Edition
- Microsoft Publisher 2002 Standard Edition
- Microsoft Word 2002
- Microsoft Office 2000 Developer Edition
- Microsoft Office 2000 Premium Edition
- Microsoft Office 2000 Professional Edition
- Microsoft Office 2000 Small Business Edition
- Microsoft Office 2000 Standard Edition
- Microsoft Access 2000 Standard Edition
- Microsoft Excel 2000 Standard Edition
- Microsoft FrontPage 2000 Standard Edition
- Microsoft Outlook 2000 Standard Edition
- Microsoft PowerPoint 2000 Standard Edition
- Microsoft Publisher 2000 Standard Edition
- Microsoft Word 2000
- Microsoft Works Suite 2005
- Microsoft Works Suite 2004
- Microsoft Works Suite 2003
- Microsoft Works Suite 2001
- Microsoft Works Suite 2002
- Microsoft Works Suite 2000
- Microsoft Works Suite 2006
| kbtshoot kberrmsg kbprb KB295823 |
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