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Article ID: 294653 - Last Review: January 31, 2007 - Revision: 4.2
Program stops responding after you click Spelling and Grammar on Tools menu
This article was previously published under Q294653
Thank You for Your Help!
Microsoft thanks you for taking the time to send us information
about the program error that you just experienced. After investigating error
reports provided by users like you, our engineers devised a workaround for this
problem. This article contains information that may help you avoid experiencing
this problem again in the future.
ERROR SIGNATURE
This article addresses a problem in which an Office program
quits unexpectedly (crashes) with the following error signatures:
App Name App Version Module Name Module Version Offset
--------------------------------------------------------------------------
winword.exe 10.0.2627.0 mssp3es.dll 2.0.26.10 0000f614
powerpnt.exe 10.0.2623.0 mssp3es.dll 2.0.26.10 0000f614
outlook.exe 10.0.2627.1 mssp3es.dll 2.0.26.10 0000f614
excel.exe 10.0.2614.0 mssp3es.dll 2.0.26.10 0000f614
mspub.exe 10.0.2621.0 mssp3es.dll 2.0.26.10 0000f614
powerpnt.exe 11.0.6361.0 powerpnt.exe 11.0.6361.0 000a7fb1
powerpnt.exe 11.0.6361.0 powerpnt.exe 11.0.6361.0 00168b00
powerpnt.exe 11.0.6361.0 powerpnt.exe 11.0.6361.0 00168b02
powerpnt.exe 11.0.5529.0 powerpnt.exe 11.0.5529.0 000a6a55
powerpnt.exe 11.0.5529.0 powerpnt.exe 11.0.5529.0 0010a415
powerpnt.exe 11.0.5529.0 powerpnt.exe 11.0.5529.0 000a6a52
powerpnt.exe 11.0.5529.0 powerpnt.exe 11.0.5529.0 0010a41a
SYMPTOMS
When you click
Spelling and Grammar on the
Tools menu in one of the programs that is listed in the
"Applies to" section of this article, the program may stop responding (hang)
and you may receive an error message that is similar to the following:
Microsoft program name has encountered
a problem and needs to close. We are sorry for the inconvenience.
To
see what data this error report contains, click here.
is the name of your
Office program. When you view the data in the error report, the report contains
an error signature that is similar to the error signature that is listed at the
beginning of this article.
CAUSE
This problem may occur if you install Microsoft Office XP
or Microsoft Office 2003 with Spanish proofing tools, and then install Microsoft Project 2000 with
Spanish proofing tools.
WORKAROUND
To work around this problem, reinstall Office XP or Office 2003. To do so,
follow these steps:
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
- Close any open programs.
- Click Start, and then clickControl Panel.
- Double-click Add/Remove
Programs.
- In the list of programs, click Microsoft Office
XP Standard or Microsoft Office Standard Edition 2003, and then click Change/Remove.
Note The program that is listed in the Control Panel will depend on the version of Office or standalone product that you have installed. For example, if you are using the standalone version of PowerPoint,Microsoft Office PowerPoint 2003 or Microsoft PowerPoint 2002 will appear in the list of programs. - In the Microsoft Office XP Setup dialog
box, click Repair Office. Or in the Microsoft Office 2003 dialog box, click Reinstall or Repair Office. Then, click
Next.
- Click Reinstall Office, and then click
Install.
- In the Office Setup dialog box, click
OK.
- If you are prompted to restart your computer to finish the
installation, click Yes.
MORE INFORMATION
The
Office Error Reporting dialog box
appears when an error occurs that results in a fatal event in the program. The
Office Error Reporting dialog box includes a button to send
the information about the fatal event to Microsoft. Microsoft gathers
information about these types of events in a database to try and identify the
cause. For more information about the Microsoft Data Collection Policy, visit
the following Microsoft Web site:
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
283768Â
(http://kbalertz.com/Feedback.aspx?kbNumber=283768/
)
Description of the end user privacy policy in application error reporting when you are using Office
289508Â
(http://kbalertz.com/Feedback.aspx?kbNumber=289508/
)
How to view error signatures if an Office program experiences a serious error and quits
APPLIES TO
- Microsoft Office XP Application Error Report
- Microsoft Project 2000 Standard Edition
- Microsoft Excel 2002 Standard Edition
- Microsoft Outlook 2002 Standard Edition
- Microsoft PowerPoint 2002 Standard Edition
- Microsoft Publisher 2002 Standard Edition
- Microsoft Word 2002 Standard Edition
- Microsoft Office PowerPoint 2003
| kbbug kbinvalidpagefault kbnofix kbprod2web KB294653 |
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