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Article ID: 291609 - Last Review: July 27, 2006 - Revision: 1.3
OL2002: Error Message When You Synchronize Offline Store Files
This article was previously published under Q291609
SYMPTOMS
If you synchronize an offline folder (.ost) file in
Microsoft Outlook, you may receive the following error message:
The operation failed due to a registry or installation
problem. Restart Outlook and try again. If the problem persists, please
reinstall.
If you click
OK, Outlook continues to run properly. If you close and try to
restart Outlook, you may receive the following error message:
Your offline folder file could not be configured.
\\<ComputerName>\<FolderName>\Outlook.ost
CAUSE
This problem occurs because the .ost file is located on
another computer and is not shared or is not available.
RESOLUTION
To resolve this problem, store your .ost file on your local
computer or verify that the .ost that is located on the other computer is
available before you synchronize the .ost file.
STATUS
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
| kbbug kberrmsg kbpending KB291609 |
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