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Article ID: 283173 - Last Review: January 29, 2007 - Revision: 3.1
ACC97: Error Message: "Microsoft Access Can't Open the Mail Session. Check Your Mail Application to Make Sure That It's Working Properly."
This article was previously published under Q283173
IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986Â
(http://kbalertz.com/Feedback.aspx?kbNumber=256986/EN-US/
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Description of the Microsoft Windows Registry
Moderate: Requires basic macro, coding, and interoperability skills.
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SYMPTOMS
When you use the
Send command on the
File menu, the
SendObject method, or the
SendObject action, you may receive the following error message:
Microsoft Access can't open the mail session. Check your mail application to make sure that it's working properly.
CAUSE
You may receive this error message when you install Microsoft Access 97 after you install Microsoft Office 2000 and then try to use Access to send an object through your e-mail program.
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To resolve this issue, delete the following registry key. To do so, follow these steps:
- Start Registry Editor (Regedit.exe).
- Delete the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\8.0\Common\MapiDLL
MORE INFORMATION
Steps to Reproduce the Behavior
- On a Windows 98-based computer, install Office 2000.
- Install Access 97.
- In Access 97, open the sample database Northwind.mdb.
- In the Database window, click the Employees table, and then click Send on the File menu.
Note that you receive the error message that is mentioned in "Symptoms" section of this article.
REFERENCES
For more information about SendObject, search for "SendObject Action" using the Microsoft Access 97 Help Index.
APPLIES TO
- Microsoft Access 97 Standard Edition, when used with:
- Microsoft Windows 98 Standard Edition
Retired KB Content DisclaimerThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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Patty
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