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Article ID: 281967 - Last Review: May 7, 2007 - Revision: 14.7 The computer stops responding (hangs) during setup when you install updates or when you add new hardwareThis article was previously published under Q281967 SYMPTOMSYou may experience any of the following symptoms:
- When you try to upgrade a computer to Microsoft Windows
Millennium Edition, the computer may stop responding (hang) during
setup.
- When you try to install a Microsoft Internet Explorer 5.5
service pack or a Microsoft Internet Explorer 6, the computer may stop
responding when Setup is 70 percent complete, or you may receive the following
error message:
Error 52: Setup could not finish opening a
file on your destination disc. - When you try to add new hardware, the Add New Hardware
wizard may stop responding. Or, when you start the computer after you add
new hardware, the computer may stop responding when Plug and Play detects that
a new device is installed or attached to the computer.
- When you install critical updates from the Microsoft
Windows Update Web site, the computer may stop responding.
- When you install an update to the Microsoft virtual machine
(Microsoft VM), the computer may stop responding.
- When you install Microsoft DirectX 8.0 or a later version, the
computer may stop responding.
CAUSEThis problem may occur if too many device driver INF files
(Oem*.inf) exist in the Windows\Inf folder. The Oem*.inf files can be created
by Windows Update, Internet Explorer Setup, and any other program that uses the
Microsoft Setup APIs if a disk utility program currently has a volume lock on
the drive. Microsoft programs and third-party utility programs such as
ScanDisk, defragment programs, and other system utilities must obtain a volume
lock on the drive to control access by other processes to the volume. RESOLUTION To resolve this problem, apply the fix that is described in
the following Microsoft Knowledge Base article:
301540Â
(http://kbalertz.com/Feedback.aspx?kbNumber=301540/
)
CreateFile() improperly returns ERROR_ALREADY_EXISTS if the drive is locked and the file did not exist
To work around this issue, delete all the Oem*.inf
files in the Windows\Inf folder whose size is 0 kilobytes (KB). To
delete all the 0 KB files, follow these steps: - Set Microsoft Windows to show all files. To do this, open
Microsoft Windows Explorer, click Folder Options on the Tools menu, click the View tab, click Show hidden files and folders, and
then click OK.
- Click Start, point to
Search, and then click For Files or Folders.
- In the Search for files or folders named
box, type oem*.inf.
- Verify that the Look in box shows the Inf
folder. Typically, the path of this folder is C:\Windows\Inf.
- Click Search Now.
- In the Search Results window, click the
header of the Size column to sort the files by size. If you
cannot see the Size column, maximize the Search Results window.
- Select all the files whose size is larger than 0 KB to a
temporary location. To do this, follow these steps:
- In the Search Results window, click the first file that has a size larger than 0 KB,
and then press and hold down the SHIFT key as you click the last file that has
a size larger than 0 KB.
- On the Edit menu, click Copy.
- Right-click an empty area on the desktop, point to New, and then click Folder.
- Type an appropriate name for the folder (for example,
type Oeminf), and then press ENTER.
- Right-click the new folder, and then click Paste.
- Remove the 0 KB .inf files. To do this, follow these steps:
- Click Start, point to Programs, point to Accessories, and then click MS-DOS Prompt.
- At the command prompt, type the following lines,
pressing ENTER after you type each line:
cd \windows\inf
del oem*.inf
exit
Note This process can take several minutes, depending on the speed of
the computer and on the number of files that are in the Inf folder. On older
computers that have lots of files (40,000 or more), this process can take
up to an hour to finish.
- Exit the command prompt by typing
exit, and then pressing ENTER.
- Open the Oeminf folder that was created on the desktop,
click Select All on the Edit menu, and then
click Copy on the Edit menu.
- On the desktop, double-click My
Computer.
- Locate and then double-click the Inf
folder. Typically, the path of this folder is C:\Windows\Inf.
- On the Edit menu, click
Paste.
- Verify that the files from the Oeminf folder have been
successfully copied to the Inf folder by comparing the two folders.
- Close all the windows that are open.
- Disable all the disk utility programs, and then install the
Windows Millennium Edition updates.
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- Microsoft Flight Simulator X Standard
- Microsoft Age of Mythology
- Microsoft Age of Mythology: The Titans
- Microsoft Combat Flight Simulator 3: Battle for Europe
- Microsoft Combat Flight Simulator 2: WWII Pacific Theater
- Microsoft DirectX Software Development Kit 8.0a
- Microsoft Flight Simulator 2004: Century of Flight
- Microsoft Flight Simulator 2002 Standard Edition
- Microsoft Flight Simulator 2002 Professional Edition
- Microsoft Freelancer
- Microsoft Greetings 2002 Standard Edition
- Microsoft Halo: Combat Evolved for PC
- Microsoft Impossible Creatures
- Microsoft IntelliMouse Explorer 4.0
- Microsoft IntelliPoint 6.1
- Microsoft IntelliPoint 6.0
- Microsoft IntelliPoint 5.2
- Microsoft Internet Explorer 5.5 Service Pack 1
- Microsoft Internet Explorer 6.0, when used with:
- Microsoft Windows Millennium Edition
- Microsoft Links 2003
- Microsoft Links 2003 Championship Edition
- Microsoft MechWarrior 4: Mercenaries
- Microsoft Money 2004 Deluxe Edition
- Microsoft Money 2004 Premium Edition
- Microsoft Money 2004 Small Business Edition
- Microsoft Money 2004 Standard Edition
- Microsoft Money 2003 Deluxe Edition
- Microsoft Money 2003 Standard Edition
- Microsoft Money 2003 Suite
- Microsoft Money 2002 Standard Edition
- Microsoft Office 2000 Standard Edition
- Microsoft Office 2000 Professional Edition
- Microsoft Office 2000 Premium Edition
- Microsoft Picture It! Express 2002
- Microsoft Picture It! Photo 2002 Standard Edition
- Microsoft Picture It! Publishing 2002 Platinum Edition
- Microsoft Rise of Nations
- Microsoft Rise of Nations: Thrones and Patriots
- Microsoft SideWinder Precision Racing Wheel
- Microsoft eMbedded Visual C++ 4.0
- Microsoft Zoo Tycoon 1.0
- Microsoft Zoo Tycoon: Dinosaur Digs 1.0
- Microsoft Zoo Tycoon: Marine Mania
| kberrmsg kbprb kbsetup KB281967 |
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