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Article ID: 271303 - Last Review: December 11, 2003 - Revision: 2.2
Microsoft Reader Error Message: Microsoft Reader Encountered an Internal Error. ID Number: 010
This article was previously published under Q271303
When you run the Microsoft Reader software on a desktop or
a laptop computer, you may receive the following error message:
Microsoft Reader encountered an internal error. ID
Number: 010
This issue may occur if either of the following conditions
are true:
- The fonts used by Microsoft Reader are not installed
correctly.
- More than 700 fonts are installed on your
computer.
To resolve this issue, restart your computer, and then
start Microsoft Reader again.
If the issue continues to occur, make
sure that less then 700 fonts are installed on your computer. To do this:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Fonts.
- If the number of fonts that is displayed on the status bar
is greater than 700, remove infrequently used fonts until less than 700 fonts
remain installed on your computer.
For instructions about how to
remove fonts, please see the "More Information" section of this
article.
To completely remove fonts from your hard disk:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Fonts.
- Click the font that you want to remove. To select more than
one font at a time, press and hold down the CTRL key while you click each
font.
- On the File menu, click Delete, and then click Yes.
To prevent a font from loading without removing the font from
your hard disk, move the font from the Fonts folder into another folder. This
does not completely remove the font, because the font registry information is
not deleted. However, it does prevent Microsoft Windows from loading the font.
You can use Windows Explorer to drag fonts from the Fonts folder
into another folder.
For more information about how to move files,
click
Start, click
Help, type
moving files, folders on the
Index tab, and then click
Display.
For additional information about
how to download the Microsoft Reader software, click the following article
number to view the article in the Microsoft Knowledge Base:
271251Â
(http://kbalertz.com/Feedback.aspx?kbNumber=271251/
)
How to Download Microsoft Reader for Desktop or Laptop Computers
APPLIES TO
- Microsoft Reader 1.5
- Microsoft Reader 2.0 for the Pocket PC
| kbenv kberrmsg kbprb KB271303 |
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