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Article ID: 248326 - Last Review: October 26, 2007 - Revision: 8.1
Your computer may stop responding when you start Streets and Trips or MapPoint
This article was previously published under Q248326
When you start any one of the programs listed in the "Applies
to" section, your computer may stop responding (hang).
This issue may occur if the video driver for your video
adapter is outdated. This issue has been known to occur on the following video
adapters:
- NVIDIA Ge-Force 256 chip set.
- Matrox G400 dual head with video card drivers later than
version 5.32.010 of Apr, 25 2001.
- ATI 3D Rage Pro AGP 2X running display driver version
5.2.040.4.0.0 and display settings in True Color mode.
To take advantage of the detail of the maps in Microsoft
Streets and Trips, set the color and screen resolution settings at the highest
level that your monitor supports. The minimum color setting is 256
colors. You will receive better results with higher color settings.
To resolve this issue, contact your hardware manufacturer
for information about how to obtain and install the latest video driver
that is available for your video adapter.
For more information about hardware and software vendor contact information, visit the following Microsoft Web site:
Reduce hardware acceleration
To do this, follow these steps:
- Click Start, and then click Control Panel.
- Click Appearance and Themes.
- Click Display.
- On the Settings tab, click Advanced.
- Click the Troubleshoot tab.
- Move the Hardware acceleration slider all the way to the left (the None position), and then click OK.
Change to 800 x 600 x 256 color
If the issue continues to occur, reduce the
Colors setting on the
Settings tab of the
Display Properties. To do this, follow these steps:
- Click Start, and then click Control Panel.
- Double-click Display.
- Click the Settings tab. Write down your Colors and Screen area settings.
- In the Colors section, click 256 Colors (or the lowest option that is available).
- In the Screen section, drag the slider to 800 x 600.
- Click OK.
- If you are prompted to restart the computer, click Yes.
APPLIES TO
- Microsoft AutoRoute 2007
- Microsoft AutoRoute 2007 with GPS Locator
- Microsoft AutoRoute 2006
- Microsoft Expedia Streets & Trips 2000
- Microsoft MapPoint 2006 Standard Edition
- Microsoft MapPoint 2004 Standard Edition
- Microsoft Streets & Trips 2008
- Microsoft Streets & Trips 2008 with Connected Services
- Microsoft Streets & Trips 2008 with GPS Locator
- Microsoft Streets & Trips 2007
- Microsoft Streets & Trips 2007 with GPS Locator
- Microsoft Streets & Trips 2006
- Microsoft Streets & Trips 2005 Standard Edition
- Microsoft Streets & Trips 2004 Standard Edition
- Microsoft Streets & Trips 2003 Standard Edition
- Microsoft Streets & Trips 2001 Standard Edition
| kb3rdparty kbdisplay kbprb KB248326 |
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