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Article ID: 2269469 - Last Review: July 6, 2010 - Revision: 1.0
Windows 7 clients may not be able to print to Windows Server 2003 print server
When you try to print from a Windows 7 client to a Windows Server 2003 print server, the print job fails, and the following event may be logged in the event log:
Event ID: 372
Level: Error
Description:
The document <document name>, owned by <user name>, failed to print on printer <printer name>. Try to print the
document again, or restart the print spooler.
Data type: <data type>. Size of the spool file in bytes: <size>. Number of bytes
printed: 0. Total number of pages in the document: 1. Number of pages printed: 0.
Client computer: <machine name>. Win32 error code returned by the print processor: 1722.
The RPC server is unavailable.
This problem occurs because Windows 7 tries to communicate with the print server by using the Asynchronous RPC protocol. However, this protocol is supported only by Windows Server 2008 and later versions. This protocol is not supported by Windows Server 2003.
To resolve this problem, create an EnabledProtocols DWORD value on the client computer. To do this, follow these steps:
- In Registry Editor, locate the following subkey:
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\Printers\
- Right-click Printers, point to New, and then click DWORD.
- Type EnabledProtocols.
- Rigkt-click EnabledProtocols.
- In the Value data box, type 6.
- Close Registry Editor.
Windows 2008 and Windows 2008 R2 print servers supports all the printing protocols, including
Async RPC, Normal RPC, and SMB. Windows 2003 server supports only the Normal RPC and SMB protocols.
APPLIES TO
- Windows 7 Professional
- Windows 7 Ultimate
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
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