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Article ID: 195097 - Last Review: December 3, 2001 - Revision: 1.0
PPT97: Conflict with NeoMagic 128XD Graphics Chip
This article was previously published under Q195097
SYMPTOMS
While working with a PowerPoint presentation, you may receive the following
error message:
This program has performed an illegal operation and will be shut down.
If the problem persists contact the program vendor.
When you click Details, you receive the following error message:
Powerpoint caused a general protection fault in module NMGC.DRV at
0001:00003a36.
CAUSE
This problem is caused by a conflict with the NeoMagic video driver.
RESOLUTION
To resolve this problem, you must obtain an updated driver from your video
card manufacturer. Contact the manufacturer of your video card to determine
if there are newer versions available. The phone number should be in the
manuals that came with the video card or with your personal computer.
To temporarily work around this problem, you can disable video acceleration
by following these steps:
- On the Start menu, point to Settings, and click Control Panel.
- Double-click the System icon.
- Click the Performance tab, and click Graphics.
- Move the Acceleration slider bar to None.
- Click OK twice.
- When you are prompted, click Yes to restart your system.
APPLIES TO
- Microsoft PowerPoint 97 Standard Edition
| kberrmsg kbfix kbprb KB195097 |
Retired KB Content DisclaimerThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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