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Article ID: 182341 - Last Review: August 13, 2007 - Revision: 3.1
Computer Stops Responding When You Start Internet Explorer
This article was previously published under Q182341
When you start Internet Explorer, your computer may stop responding
(hang).
This behavior can occur if you are using Internet Explorer on an IBM
ThinkPad 760CD laptop computer that has a Mwave modem, and you have
installed the Internet Explorer Sound Pack. Early versions of the IBM
ThinkPad 760CD laptop computer's BIOS and Mwave drivers are not compatible
with the Internet Explorer Sound Pack.
To resolve this issue, use either of the following methods:
Method 1
Uninstall the Internet Explorer Sound Pack. For information about how to
do so, please see the following article in the Microsoft Knowledge Base:
182980Â
(http://kbalertz.com/Feedback.aspx?kbNumber=182980/EN-US/
)
How to Disable Internet Explorer 4.0 Sound Pack
Method 2
Update your computer's BIOS and obtain the latest Mwave drivers. For
information about how to do so, contact IBM.
For information about how to contact IBM, see the following article in the
Microsoft Knowledge Base:
65416Â
(http://kbalertz.com/Feedback.aspx?kbNumber=65416/EN-US/
)
Hardware and Software Third-Party Vendor Contact List, A-K
This behavior can also occur when you click Close on the "Welcome -
Microsoft Internet Explorer" screen.
The Internet Explorer Sound Pack is an Internet Explorer component that
you
can install using the Add/Remove Programs tool in Control Panel after
Internet Explorer is installed.
For information about how to add or remove Internet Explorer components,
see the following article in the Microsoft Knowledge Base:
171229Â
(http://kbalertz.com/Feedback.aspx?kbNumber=171229/EN-US/
)
How to Add and Remove Internet Explorer Components
The third-party contact information included in this article is provided
to help you find the technical support you need. This contact information
is subject to change without notice. Microsoft in no way guarantees the
accuracy of this third-party contact information.
APPLIES TO
- Microsoft Internet Explorer 2.0
- Microsoft Internet Explorer 3.0
- Microsoft Internet Explorer 3.01
- Microsoft Internet Explorer 3.02
- Microsoft Internet Explorer 4.0 128-Bit Edition
- Microsoft Internet Explorer 4.01 128-Bit Edition
- Microsoft Internet Explorer 5.0
- Microsoft Internet Explorer 5.01
- Microsoft Internet Explorer 5.5
| kbenv kbhardware kbprb KB182341 |
Retired KB Content DisclaimerThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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