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Article ID: 176475 - Last Review: October 27, 2000 - Revision: 1.0
OL97: Editing Contact Phone Number Causes IPF in Mso97.dll
This article was previously published under Q176475
When you modify a phone number field in a Contact or you save a Contact in Microsoft Outlook 97 version 8.02 or 8.03 on a Compaq Presario computer, an Invalid Page Fault in Mso97.dll may occur.
There is a problem in the Telephone Application Programming Interface
provider (TAPI) that is pre-installed on the computer.
To remove the telephony service, follow these steps.
- Quit Outlook if it is currently open.
- Click the Start button, point to Settings, and then click Control Panel.
- Double-click Telephony.
- On the Telephony tab, click to select "Compaq Telephony Service
Provider," click Remove, and then click OK.
- Close Control Panel, then restart your computer.
Presario computers are manufactured by Compaq Computer Corporation, a
vendor independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.
APPLIES TO
- Microsoft Outlook 97 Service Pack 1
- Microsoft Outlook 97 Standard Edition
Retired KB Content DisclaimerThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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