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Article ID: 173824 - Last Review: January 20, 2007 - Revision: 2.1
OFF97: Cannot Find Program.exe When Downloading Clip Art Images
This article was previously published under Q173824
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SYMPTOMS
When you attempt to open a clip art image from the Microsoft Clip Gallery
live Web site, you receive an error message similar to the following:
Windows cannot find program.exe.
This program is needed for opening files of clip art gallery download.
Even though you receive this message, the clip art file (.cil) is
downloaded to your computer.
NOTE: The Design Gallery Live Web site is located at:
CAUSE
This error occurs if the Artgalry.exe is corrupted or missing.
RESOLUTION
To resolve this problem, use either of the following methods.
Method 1: Replace the Artgalry.exe with a New Copy
- In Windows Explorer, open the Artgalry folder on the compact
disc. Use the following table to determine the location of your Artgalry
folder:
CD-ROM LOCATION
------ --------
Microsoft Publisher 97 Shared\Artgalry
Microsoft PowerPoint 97 Os\Msapps\Artgalry
Microsoft Office 97 Os\Msapps\Artgalry
- Copy the Artgalry.exe from the compact disk to the \Program Files\Common
Files\Microsoft Shared\Artgalry folder on the hard disk.
You should now be able to open the clip packages on the Design Gallery Live
Web site.
Method 2: Rename Artgalry.exe and then Reinstall Clip Gallery
- In Windows Explorer, open the \Program Files\Common Files\Microsoft
Shared\Artgalry folder.
- Rename the Artgalry.exe on your hard disk.
- Quit all programs.
- On the Windows Start menu, point to Settings, and then click Control
Panel.
- Double-click Add/Remove Programs.
- Click the Install/Uninstall tab.
- Click the appropriate application (for example, click Microsoft Office
97) and then click Add/Remove.
- Click Reinstall.
You should now be able to open the clip packages on the Design Gallery Live
Web site.
REFERENCES
For additional information, please see the following articles in the
Microsoft Knowledge Base:
160475Â
(http://kbalertz.com/Feedback.aspx?kbNumber=160475/EN-US/
)
Clip Gallery: How to Download and Run .cil Files from the Web
162124Â
(http://kbalertz.com/Feedback.aspx?kbNumber=162124/EN-US/
)
Clip Gallery: General Troubleshooting Tips Part 1 of 2
162128Â
(http://kbalertz.com/Feedback.aspx?kbNumber=162128/EN-US/
)
Clip Gallery: General Troubleshooting Tips Part 2 of 2
APPLIES TO
- Microsoft Clip Gallery 3.0
- Microsoft Excel 97 Standard Edition
- Microsoft PowerPoint 97 Standard Edition
- Microsoft Word 97 Standard Edition
Retired KB Content DisclaimerThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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