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Article ID: 158145 - Last Review: August 17, 2005 - Revision: 1.1
OFF95: Start Menu Programs for Office Applications Missing
This article was previously published under Q158145
SYMPTOMS
When you install Microsoft Office or any of the individual Microsoft Office
programs on a computer running Windows NT 4.0, then log off and log back on
as a new user, the Start Menu shortcuts for the Microsoft Office programs
are missing.
NOTE: This does not occur on Microsoft Windows NT 3.51
CAUSE
The Microsoft Office 95 setup program creates program shortcuts in the
Personal Group for the user who installed Microsoft Office. This behavior
is different from the previous version of Microsoft Windows NT in which
program icons were placed in a Common Group. The Common Group allows all
users access after logging in.
RESOLUTION
Use the following steps to move the program shortcuts to the "All Users"
Start Menu profile (equivalent to a Common Group).
- Start Windows Explorer.
- Navigate to the \<windir>\profiles\<userx>\Start Menu\Programs folder,
where <windir> is the Windows NT system folder and <userx> is the user
who installed the Microsoft Office application(s). For example, if the
user who installed Office was logged on as JDOE, there will be a \JDOE
folder.
- Select the Microsoft Office program(s) you want to move.
- On the Edit menu, click Cut.
- Navigate to the \<windir>\profiles\All Users\Start Menu\Programs
folder.
- On the Edit menu, click Paste.
The Microsoft Office program shortcuts should now be available on the Start
Menu for All Users, regardless of who logs on.
STATUS
Microsoft has confirmed this to be a problem in the setup program in
Microsoft products listed at the beginning of this article.
APPLIES TO
- Microsoft Office 95 Standard Edition
- Microsoft Excel 97 Standard Edition
- Microsoft PowerPoint 97 Standard Edition
- Microsoft Word 95 Standard Edition
Retired KB Content DisclaimerThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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